Datacenter smart hands in New York, New Jersey and Chicago.
Engineers on the datacenter floor for trading firms, dispatched 24/5. Scheduled work carries a 72-hour SLA, and urgent weekend requests get same-day support.
- 24/5 dispatch
- 72-hour SLA for scheduled work
- Same-day support for urgent weekend requests
How a job runs
- RequestOpen a ticket in the client portal or call.
- AccessWe confirm facility access and any shipments.
- WorkAn engineer on site, on the phone with your team if needed.
- Close-outNotes and results in the ticket before it closes.
In scope
- Rack and stack, patching and cross-connects
- Break-fix and hardware swaps
- Shipments, receiving, customs and RMAs
- Inventory and asset audits
Not in scope
- Configuration changes on your devices. Those run as network engineering change requests, approved by an engineer.
- Facilities outside the metros below, unless we've agreed it in advance.
Where we work
We support every datacenter in the New York, Chicago and London metros. The ones our clients use most:
New York / New Jersey
- NYSE Mahwah
- Nasdaq Carteret
- Equinix Secaucus (NY4, NY5)
Chicago
- CME Aurora
- 350 E Cermak
London
- Equinix LD4, Slough
Need the work planned around a network change? Smart hands and network engineering are the same team. See how AI-assisted operations fit in.
Talk to an engineer, not a sales queue.
Tell us what you're running and where. An engineer will get back to you within one business day.